Information concerning any visit will not be disclosed without the visitor's
permission, absent compelling reasons (e.g. a court order or potential risk to
safety). The Ombudsman typically will refuse to testify in any court or
judicial or formal hearing. Ordinarily, the Ombudsman destroys all notes and
documents within 30 days of the last contact with a visitor. On occasion, the Ombudsman
may, at the request of the visitor and if appropriate, contact the other party
(faculty, advisor, Registrar, Dean) and seek additional information or
clarification to better understand the nature of the problem. Shuttle diplomacy
between parties may also serve to improve communications and resolve
The Ombudsman seeks processes that are fair and equitable to all parties. The
Office provides an impartial and objective resource for the academic community.
The Academic Ombudsman office is independent of any University administrative
structure. An Ombudsman is an independent,
informal, neutral and confidential resource who provides assistance to members
of the University community in exploring options to resolve problems,
complaints and conflicts when normal processes and procedures have not worked
Notice to the University
The Ombudsman’s office may assist in the informal resolution of concerns
regarding a variety of academic issues. Talking to the Ombudsman does not
constitute notice to the University, since the purpose of the Ombudsman office
is to provide a confidential forum where different options may be considered.
The Ombudsman can provide the visitor with information about how a complaint
may be made to the University.