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Information Technology Services Departments

 

Office of the Chief Information Officer

This office supports the Chief Information Officer (CIO), who develops and implements strategies to ensure that Information Technology Services (ITS) is providing innovative technologies to support the mission of the University and support across both the academic and administrative operations of the institution.  The CIO provides leadership and acts as a catalyst for unifying the vision for technology at the University. 

 

The Office of the CIO is responsible for ITS leadership, strategic direction and operations; ITS financial management, administration and planning; ITS human resources and organizational development; and communications services which is responsible for the planning, development, and implementation of communications in support the services delivered by ITS.

 

For an overview of the organizational structure of ITS, see the ITS organization chart.

 

Center for Instructional Technology 

The Center for Instructional Technology (CIT) supports the academic mission of Alabama A&M University by helping instructors find innovative and creative ways to use technology to achieve their teaching goals.  The Center supports faculty and staff in the creative implementation of technology across the curriculum.

 

Enterprise Application Services

Enterprise Application Services (EAS) manages database technologies for the University, in accordance with all privacy regulations and University security policies. EAS also provides application development, security and scheduling support for the University's enterprise deployments of the Sungard Banner system. In addition, EAS provides programming and data integration support for key ancillary systems and departments including the Blackboard learning management system; CBORD one card system, Parking, and Housing among many others.

 

Enterprise Information Management

The Enterprise Information Management (EIM) unit coordinates the standardization and integration of Alabama A&M University data resources in collaboration with the Office of Institutional Planning, Research and Evaluation, and data custodians across the campus. A key goal for EIM is to provide the applications and technologies necessary to help the University make better business decisions.

 

Infrastructure Services

Infrastructure Services is responsible for the planning, installation, operation, support, maintenance, and continuous improvement of the University communications network.  Infrastructure Services keeps the campus connected and ensures that data moves quickly, reliably and safety.  The group is also responsible for the deployment of server hardware, storage, and associated operating systems that support centralized services throughout the University.  Our goal is to successfully maintain a high quality of service, excellent customer service, integrate critical technologies, and provide reliable data communications to support the goals and objectives of the University through teamwork, effective communication, and technical leadership.

 

Support Services

Support Services provides front-line IT support for all members of the University community.  The goal of User Support Services is to provide exceptional support in the use of computing and information technology resources in a responsive, knowledgeable, professional and courteous manner.