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Welcome to Blackboard Support

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Service Description

Blackboard is a robust, learning management system (LMS) used to facilitate teaching and learning for both face-to-face and online instruction. Engagement tools in Blackboard allow for rich discussions, critical thinking, collaboration, and reflection; the possibilities are endless. Outside of instruction, faculty, staff, and students can utilize Blackboard to collaborate with peers and partners of the university.

 

Blackboard can be used for asynchronous courses or for developing supplementary materials for courses taught over ITV, compressed video or traditional classroom instruction.

 

Requirements/Limitations

Users of Blackboard must have Internet access. Other hardware such as microphones or web cameras may be required depending on the course and will be identified by the instructor.  Browser requirements are located here.

 

Eligibility

Faculty, staff with AAMU accounts, students with bulldogs.aamu.edu accounts

 

Service Availability

Blackboard is an enterprise system available 24 hours a day, 7 days a week other than scheduled outages for maintenance.

 

Support

Faculty, staff and students have access to Blackboard support Mondays thru Fridays, 8:00 AM to 5:00 PM.

 

Call the ITS Service Desk at 256.372.4357 for help.

 

Faculty may contact the Center for Instructional Technology team for assistance

(256) 372-4542, Monday – Friday from 8:00 AM - 5:00 PM.

 

For More Information

How-to Guides, are available by accessing Instructor or Student Resource guides under the Tools area in each Blackboard course.