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Banner Support

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Banner support is available throughout campus. Depending on the nature of the Banner-related question determines who you contact for support. Both technical and operational support are available.


Technical Support
Technical support deals with problems related to access; passwords/log-in; error messages. Contact the Technology Support Center at (256) 372-HELP (4357). 


Operational Support
Operational support deals with the "how do I" or "I'm not seeing what I expected, why?" questions. Listed below are the offices you should contact based on the nature of your Banner-related question:

Banner Operational Area Contact
Students Accounts Bursar's Office
Aid Awards Financial Aid Office
Department Budgets Finance Office
Grant Balances Grants & Contracts
Direct Deposit Payroll
Registering for Classes
Viewing Grades
Verifying Addresses
Entering Grades
Viewing Class Rosters
University Registrar
Requisitioning Purchasing Office
Student employment / timesheets Payroll


Technical Questions?

  • Can't login to Banner INB

  • Can't access Self Service

  • Other technical issues

Review FAQs first. Contact Technology Support Center if you cannot find the answer to your question.


Phone: 256.372.4357