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Answers to Frequently Asked Questions

Below are answers to some frequently asked questions. If you need information that you cannot find on our web site or on this FAQ page, please contact our office so that we can assist you.
Also visit our Policies & Procedures page and/or our Transcripts page for additional information.
How do I change my address?
In order to change your address, a student can complete the online form for address change, fax in a change of address request (256-372-5253) or write to us at Office of the Registrar, Alabama A&M University, 204 Patton Building, Normal, AL 35762. To ensure the security of your records, you are required to provide us with your student ID and indicate which address you are changing. We are only able to change the mailing and local address not the permanent. 

How do I order an enrollment verification?
Verification of enrollment or graduation can be requested from the Registrar’s Office by completing the form for enrollment verification, and turning it in by mail, or by fax (256-372-5253), or in person. Generally, this request can be completed in less than a week. Forms requiring completion by the Registrar’s Office can be dropped off in Patton Hall, Room 204, between the hours of 8:00 am and 5:00 pm, or mailed to the Office of the Registrar, Alabama A&M University, 204 Patton Building, Normal, AL 35762. 
How do I order a transcript of my academic record?

Alabama A&M University uses an online ordering system through Transcripts on Demand.  With this system, current students and former students who attended after 1984 will be able to request transcripts through Self-Service Banner or for students who attended prior to 1984 directly through Transcripts on Demand at Students using the latter method will need to create an account and complete a signed pen-to-paper consent form to establish the ordering account.  Click here for the detailed Ordering Transcripts page.
Note:  When ordering transcripts, you will have the option to have your transcript order held until after grades/degrees are posted.  Please allow up to two weeks for grades/degrees to post after a semester has ended.
You can retrieve an unofficial transcript online if you attended the University from 1984 to present and you do not have a balance at the University.  Follow the steps below:

  • Click on this link to "Look-up Banner ID and PIN".
  • Log on to "Self-Service Banner (SSB)" and follow the steps to set up your Banner Self-Service account.
  • Select the following tabs "Student", "Student Records", and "Academic Transcript".
  • Click "submit" to view and print your unofficial transcript.

How can I find out what courses are available each semester?
In order to check for course availability, we suggest that you use the Schedule of Classes located here on our web site.

What if I have pre-registered for classes and now I realized that I won’t be able to attend, what do I do?
You need to cancel your registration before the first day of class so you can receive 100% of your tuition back. After the first day of class, the student must contact each instructor and obtain verification of non-attendance in each registered course by a memo from each instructor on the department letterhead, or by having each instructor forward an email verifying non-attendance to the Office of the Registrar.  You can do this by faxing a cancellation of registration form to the Office of Student Financial Aid at (256) 372-5407 or coming to the Registrar’s Office to fill out the cancellation of registration form, submitting it to the Office of Student Financial Aid for approval, and returning the form to the Registrar's Office located in room 204 Patton Hall.   If you attend one class, then it becomes a withdrawal and you will lose a percentage of your tuition. 
What happens if I apply for graduation, but do not clear?
You will need to re-apply for graduation for the semester or term you plan to complete graduation requirements. Undergraduate students will need to check with their Academic Advisor and Graduate students will need to check with the Graduate Studies office concerning this matter.
How can I replace a lost diploma?
We will need a written request with the following information: full name, degree received, graduation date, social security number or Banner number, a mailing address, and payment. Diploma inserts are $11.00, miniature diplomas are $3,36, and diploma covers are $11.03. There is an additional fee of $8.55 to have a diploma insert mailed and an additional fee of $10.00 to have a diploma insert and  cover mailed. Payment has to be made in the Bursars Office, or you may mail a money order for the total amount with your written request. Please mail request to Office of the Registrar, Alabama A&M University, 204 Patton Building, Normal, AL 35762. Diplomas are re-ordered during the Spring and Fall semesters. Click here for the Diploma Re-Order Form





Office of the Registrar

Campus Location

Patton Hall

Room 204

Hours: 8:00 A.M. - 5:00 P.M.

Monday - Friday


P: 256.372.5254

F: 256.372.5253


Mailing Address

Office of the Registrar

Alabama A&M University

204 Patton Building

Normal, AL 35762