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Customer Service Theme of Opening Conference

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Alabama A&M University faculty and staff gathered in the campus wellness center Tuesday, August 16, to hear reports from major divisions, a presentation on customer service from Bonika Wilson of the Clarus Consulting Group, retirement planning and the State of the University address by President Andrew Hugine, Jr.


Student Affairs Vice President Gary Crosby included in his brief presentation information about a new Red Flag Alert System designed for anonymous early detection and reporting of potential student problems.  Archie Tucker, vice president for marketing, communications and advancement, reported successes in meeting and exceeding new fundraising challenges.  He also urged attendees to assist the units under his division (i.e., Alumni Affairs; Electronic Communications Media; and Marketing and Public Relations) in disseminating positive news about university people and events.


President Hugine underscored the customer service theme by reiterating the CARES acronym (e.g., Considerate, Accountable, Respectful, Excellent Service).  He said the university is "chipping away" at more than $141 million in deferred maintenance projects, having made inroads through the completion of renovations at Carter Hall, Councill Hall and Ralph Lee Student Center.


Other projects include pavings, HVAC systems, new roofs, aesthetic improvements, and the current construction of a 580-bed residence hall that will literally assist in changing the face of Meridian Street.  All of these were made possible without state funds and in the absence of a state bond referendum.  Additional master plan projects will focus on the George O. McCalep Vocational Building and Thigpen Hall.


Additionally, Hugine noted that upgrades were made on the academic side, to include new degrees, minors and areas of concentrations.


The president also cautioned that the higher education community is under increased scrutiny for its graduation and retention levels, expense and return on investment.  He also noted the potential loss of a skilled workforce as the number of faculty retirement eligible faculty rises from the current 66 to 91 in the next five years.  Retirement-eligible staff numbers would rise from the current 59 to 90 in another five years. 


by Jerome Saintjones



PHOTOS from Faculty/Staff Conference 2017




Office of Marketing and Public Relations
Alabama A&M University
303 Patton Hall
Normal, AL 35762-1027
(256) 372-5654
(256) 372-5034 (Fax)
Jerome Saintjones,, (256) 372-5607
Debra Daniel,(256) 372-4767
Shirley Alexander,, (256) 372-5607
Interns/Bi-Weekly Students: (256) 372-5625