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Voice over IP Services (VoIP) @ AAMU

​Overview

The VoIP, or IP Telephony, is a communication service through voice, facsimile, and/or voice messaging applications that are transported via the Internet, rather than the public switched telephone network.

AAMU has implemented a collaborative VoIP (Voice over Internet Protocol) telephone system that offers a variety of advanced features and gives you the freedom to move your phone from one office to another anywhere on the campus without having to place a service call.  Many other advanced features are now available with this system including new functions to support AAMU Distance Education initiatives.

 

How to Use

VoIP phones plug into a network port instead of a phone port.  See the Quick Reference Guides for detailed instructions on how to use your new phone.

 

Support

For help with telephone related issues and to request fax or mobile services:

 

 

Getting Started

To begin the process of learning how to use your new VoIP phone, we recommend that you review the documents located on the right hand side of this page.  Identify the type of phone that you have on  your desk, the model number is located at the very top, and then print the quick reference guide located on this page.  We encourage users to view the short video tutorial for the type of IP Phone you have on your desk.