Sign In

Complaint Process for Consumers

​Complaints pertaining to the accreditation of the AAMU Communicative Sciences and Disorders program may be addressed to the:

 

Council on Academic Accreditation

American Speech-Language-Hearing Association

2200 Research Blvd.,

Suite 310

Rockville, MD  20850

1-800-498-2071

 

UNIVERSITY ACADEMIC APPEALS PROCESS:

 

The Academic Appeals Process developed for students at Alabama A&M University is detailed in the Student Handbook on pages 31-33. 

 

Quoting from the text, “The academic appeal is a formal procedure designed to provide students with an optional avenue for review.  Students and faculty members are encouraged to handle issues of academic concern through informal discussion with the appropriate individual (student, faculty, advisor, department chairperson, and/or dean).  If informal procedures fail to resolve the issue(s), students may pursue a formal appeal.  The following steps describe the appeal process:

 

A. Appeals must originate from the student in written form and must be processed through the department chair, dean of the School, and to the Office of Academic Affairs, in that order.

 

B. The appeal may be handled as final at any level, with the consent of the applicant student, with a copy of the decision forwarded to the Office of Academic Affairs.

 

C. If the appeal reaches the Office of Academic Affairs without resolution, the request may be handled within the Office of Academic Affairs or it may be sent to the Academic Appeals Committee.

 

D. The Academic Appeals Committee shall complete an assessment of the issue(s) through a hearing, (2) individual interviews, (3) acquisitions and review of pertinent data, or other means as deemed appropriate by the Committee.

 

E. The Academic Appeals Committee shall formulate recommendations based on the results of the assessment.  The recommendations shall be forwarded to the Vice President for Academic Affairs for final disposition.

 

PROGRAM ACADEMIC APPEALS PROCESS:

 

The Communicative Sciences and Disorders Program follows the appeals process outlined in the Student Handbook, but adds the following formal procedures which can be found in the AAMU CSD Policies and Procedures Handbook and on the CSD website:

 

1. Student is asked to write a statement of the grievance and submit the statement to the faculty member involved and/or to the CSD Faculty Coordinator for review.  The faculty member and/or Coordinator will respond to the statement in letter form within a reasonable amount of time.

 

2. If the issue is not resolved to the student’s satisfaction, the student may submit the statement to the Chair of the Department of Counseling/Psychology, Special Education and Communicative Sciences and Disorders.  The Chair will respond to the statement of grievance within a reasonable amount of time.

 

3. The student may submit a formal complaint to the Dean of the School of Education if he/she is still dissatisfied with the outcome of the aforementioned procedures.  The Dean will review the grievance and the proceedings, meet with the student and the faculty/coordinator and Chair, and make decide the matter.

 
  

Non-Discrimination Policies:

The Communicative Sciences and Disorders (CSD) Program is in compliance with the American Speech-Language-Hearing Association’s Standard 1:6:

Students, faculty, staff, and persons served in the program’s clinics are treated in a nondiscriminatory manner – that is, without regard to race, color, religion, sex, national or ethnic origin, disability, age, sexual orientation, genetic information, citizenship, or status as a covered veteran.  The institution and program comply with all applicable laws, regulations, and executive orders pertaining thereto.

The institution is in compliance with all applicable federal, state, and local laws prohibiting discrimination, including harassment, on the basis of race, color, religion, sex, national or ethnic origin, disability, age, sexual orientation, genetic information, citizenship and status as a covered veteran (e.g., the Americans with Disabilities Act of 1990, the Civil Rights Act of 1964, the Equal Pay Act, the Age Discrimination in Employment Act, the Age Discrimination Act of 1975, Title IX of the Education Amendments of 1972 [to the Higher Education Act of 1965], the Rehabilitation Act of 1973, the Vietnam-Era Veterans Readjustment Assistance Act of 1974, the Uniformed Services Employment and Reemployment Rights Act [USERRA], the Genetic Information Nondiscrimination Act [GINA], the Immigration Reform and Control Act [IRCA], and the Equal Employment Opportunity Commission’s Civil Service Reform Act of 1978 [CSRA], and all amendments to the foregoing.  The program demonstrates compliance through its policies and procedures.

 

The CSD Program is in compliance with University policies pertaining to nondiscrimination statutes.  Appropriate training programs are provided by the University to ensure that all faculty and staff are made aware of the policies and appropriate conduct permitted or prohibited.

 

CSD website:  Student Complaint Processes -

http://www.aamu.edu/Academics/EHBS/HSHPCD/csd/Pages/Complaint-Process.aspx

Student Handbook: Handling and Resolving Policy Statement -

http://www.aamu.edu/Academics/academicresources/Documents/Student_Complaint_Policy.pdf

Faculty Handbook:  3.13 – Anti-Discrimination Policy –

http://www.aamu.edu/administrativeoffices/hrservices/Documents/AAMU%20Handbook%20-%Faculty%20(2011)%20-%20Revised%2005-Mar-2012.pdf

Staff Handbook:  8.6 – Non-Discrimination and Anti-Harassment Policy and  8.6.1 Reporting Incident of Sexual Harassment –

http://www.aamu.edu/administrativeoffices/hrservices/Documents/Staff%20Handbook%20-Master%20September%2016%202011%(revised%20December%206%202012)%20Final.pdf

 

External Complaint Process:

 

The AAMU CSD Program has put into place an external complaints policy to ensure that all our external stakeholders have a clear and accessible means to make a formal complaint about the Program and have it addressed.  It is hoped that most complaints or concerns about the CSD Program can and will be dealt with informally by our faculty or staff.  However, it is recognized that not all issues can be resolved in this way and that a formal complaints mechanism is required for those occasions when an individual or organization wishes to make their complaint a matter of record and receive a formal response.

 

Formal complaints should be made in writing either directly by the individual or organization making the complaint or via someone acting on their behalf. It should be processed through the Program Coordinator, Department Chair, Dean of the College, and then the Office of Academic Affairs, in that order.

 

The appeal may be handled as final at any level, with the consent of the external stakeholder, with a copy of the decision forwarded to the Office of Academic Affairs. 

 

If the appeal reaches the Office of Academic Affairs without resolution, the request may be handled within the office of Academic Affairs or it may be sent to the Academic Appeals Committee.

 

The Academic Appeals Committee shall complete an assessment of the issue(s) through a hearing, (2) individual interviews, (3) acquisitions and review of pertinent data, or other means as deemed appropriate by the Committee.

 

The Academic Appeals Committee shall formulate recommendations based on the results of the assessment.  The recommendations shall be forwarded to the Vice President for Academic Affairs for final disposition.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

complaintProcess1.jpg