In the busy lives of advisors, it is easy to become inundated with email inquiries from students. In order to manage their workload, advisors may tend to quickly answer student questions before moving on to the next student email. As a result, there is a risk that online students and students who choose to communicate via email will not receive the same level of advising service as those who meet with an advisor face-to-face. Master advisors integrate multiple competencies into each advising session in order to comprehensively meet student needs. These competencies, referred to as the “5 I’s” are: informational, instructional, investigational, interpersonal, and integrative. Participants will examine student email inquiries and learn how to develop comprehensive responses by applying the 5 I’s.
Email Sophya Johnson to register
Location: Learning Resources Center LRC Room 309