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VOIP Services

Photo of Mitel 5320 telephoneOverview

VoIP, or IP Telephony, is a communication service through voice, facsimile, and/or voice messaging applications that are transported via the Internet, rather than the public switched telephone network. "VoIP" stands for "voice over Internet protocol."

AAMU has implemented a collaborative VoIP telephone system that offers a variety of advanced features and gives you the freedom to move your phone from one office to another anywhere on the campus without having to place a service call. Many other advanced features are now available with this system including new functions to support AAMU Distance Education initiatives.

VoIP Feature Listing 

The new VoIP telephone system will provide users with a host of new features in support of user collaboration, mobility, and messaging.  Mitel combines all these functions into a single solution: the Mitel Applications Suite (MAS).  The Mitel Applications Suite will provide the campus with the following advanced capabilities:

  • Access to all voice functions from one place - from anywhere on any device
  • Single number caller ID -- no need to publish multiple numbers now
  • Presence - which provides a visual of someone's status and real-time access to everyone in the organization, on or off the premises
  • Programmable keys, one-touch, multi-function, self-labeling keys (for speed dialing, line appearances, and feature access)
  • Directory function for finding employees quickly on the campus
  • Ability to move a phone anywhere on the campus without having to install new wireless or reprogram connections
  • Web presentation and collaboration
  • Instant messaging
  • Audio and web conferencing
  • Voicemail to email
  • And much more....

How to Use

VoIP phones plug into a network port instead of a phone port. Generally, that's all the set-up needed. See the Quick Reference Guides and/or video tutorials below for detailed instructions on how to use your new phone.

Quick Reference Guides

Video Tutorials


For help with telephone-related issues or to request fax or mobile services, please submit a HelpDesk ticket online, or call the HelpDesk at extension 4357 (HELP).

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